W Kingsbury Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you deal with us, visit our website, open or operate an account, purchase goods or contact one of our branches.
1. Who we are
W Kingsbury Ltd is an independent electrical wholesaler operating from branches in Carmarthen and Crosshands.
W Kingsbury Ltd
Company No. 00408595
Carmarthen Branch
Units 1 & 2, BMA Trading Centre
Alltycnap Road
Johnstown
Carmarthen
SA31 3RB
Telephone: 01267 236661
Email: carmarthen@wkingsbury.com
Crosshands Branch
Unit 3, Plot 2
Crosshands Business Park
Crosshands
SA14 6RE
Telephone: 01269 841034
Email: crosshands@wkingsbury.com
W Kingsbury Ltd is the data controller responsible for the personal information described in this policy.
2. Personal information we may collect
Depending on how you deal with us, we may collect and process information including:
- Your name
- Business or trading name
- Business address
- Home address where required for account applications or identification
- Email address
- Telephone or mobile number
- Job title or position within a business
- Company registration information
- VAT and business information
- Delivery and collection addresses
- Details of enquiries, quotations, orders and purchases
- Account and transaction history
- Invoice, credit note, statement and payment information
- Trade reference information supplied as part of a credit account application
- Identification documents where required as part of an account application
- Correspondence between you and W Kingsbury Ltd
- Information necessary to manage an existing customer or supplier relationship
We will only collect personal information that is reasonably necessary for the purpose for which it is being used.
3. How we collect your information
We may receive personal information directly from you when you contact one of our branches, email or telephone us, visit our trade counter, request a quotation, place an order, arrange a delivery, apply for an account, supply information as an existing customer, make a payment or contact us with a question or complaint.
We may also receive information from third parties where appropriate, including trade referees provided as part of a credit account application.
4. How we use your information
We may use your personal information to:
- Respond to enquiries and provide quotations
- Process and fulfil orders
- Arrange collections and deliveries
- Open and administer customer accounts
- Assess credit account applications and obtain trade references where authorised
- Produce and issue invoices, credit notes and statements
- Process and allocate payments
- Maintain customer transaction and account records
- Manage overdue accounts and recover sums owed
- Communicate with customers about products, orders and accounts
- Source products requested by customers
- Deal with returns, warranties and product enquiries
- Manage relationships with customers and suppliers
- Maintain appropriate accounting, tax and business records
- Prevent or investigate fraud and misuse
- Establish, exercise or defend legal claims
- Comply with legal and regulatory obligations
5. Our lawful bases for using personal information
Contract
We may process information where it is necessary to provide products or services you have requested, administer an account, fulfil an order or take steps at your request before entering into a contract.
Legal obligation
We may process and retain information where necessary to comply with legal obligations, including accounting, taxation and other statutory requirements.
Legitimate interests
We may process information where this is necessary for the legitimate interests of W Kingsbury Ltd or another party and those interests are not overridden by your rights and interests. This may include operating and managing our business, responding to customer enquiries, maintaining customer and supplier relationships, managing customer accounts, recovering outstanding debts, preventing fraud, protecting our business and systems and maintaining appropriate business records.
Consent
Where we rely specifically on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing which took place before consent was withdrawn.
6. Trade and credit account applications
If you apply for a W Kingsbury account, we will use the information supplied on your application to assess and administer the application. This may include business and contact information, information about the legal status of the business, trade references, identification information where required and details necessary to assess and administer the proposed account.
Where you provide a trade referee, you authorise us to contact that referee in connection with your account application where appropriate. If your application is approved, relevant information will form part of our customer account records.
7. Invoices and statements
W Kingsbury account customers may receive invoices, credit notes, statements and other account communications electronically using the email address supplied to us. We use this information to administer customer accounts, maintain financial records and communicate information relating to transactions and payments.
8. Who we may share information with
We do not sell personal information. Where necessary for legitimate business purposes or to fulfil our obligations, information may be shared with organisations such as:
- Our accountants and professional advisers
- IT, software and systems providers
- Email and communications providers
- Delivery and transport providers
- Manufacturers or suppliers where necessary to deal with an order, warranty or product enquiry
- Trade referees in connection with account applications
- Banks and payment service providers
- Debt recovery or legal service providers where an account becomes overdue
- Government departments, regulators, courts or law enforcement bodies where required by law
We only share personal information where there is a legitimate reason to do so and only to the extent reasonably necessary.
9. AWEBB and other independent wholesalers
W Kingsbury Ltd is a member of AWEBB, a network of independent electrical wholesalers. Where an account customer asks to purchase through a participating AWEBB member using their W Kingsbury account, it may be necessary to exchange limited information required to authorise and administer that transaction. Information will only be shared where necessary for the requested transaction and appropriate account administration.
10. How long we keep personal information
We do not keep personal information for longer than reasonably necessary. The length of time information is retained will depend on the nature of our relationship with you, whether you hold or have held a customer account, the nature and date of transactions, accounting and taxation requirements, legal and regulatory obligations, warranty or contractual requirements and the need to establish, exercise or defend legal claims.
When information is no longer reasonably required, we will delete, destroy or anonymise it where appropriate.
11. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
12. Our website and cookies
Our website provides information about W Kingsbury Ltd, our branches, products, suppliers and services and allows visitors to contact us or download documents such as our credit account application form.
Our website does not currently use non-essential advertising or behavioural tracking cookies. If the way we use cookies or similar technologies changes, we will update the relevant information provided on our website.
Links on our website may take you to third-party websites, including manufacturer, supplier, Google Maps, Google Reviews or other external websites. W Kingsbury Ltd is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those organisations when visiting their websites.
13. Your data protection rights
Depending on the circumstances, data protection law gives you rights relating to your personal information. These may include the right to:
- Ask us for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase personal information in certain circumstances
- Ask us to restrict the way we use your information in certain circumstances
- Object to certain uses of your personal information
- Request the transfer of certain information where applicable
- Withdraw consent where consent is the lawful basis relied upon
These rights do not apply in every circumstance and there may be legal reasons why we are required or permitted to retain or continue processing particular information. We may need to confirm your identity before responding to a request.
Privacy or data protection enquiry?
To exercise your rights or ask us about personal information held by W Kingsbury Ltd, email accounts@wkingsbury.com.
14. Complaints
If you are concerned about the way W Kingsbury Ltd has handled your personal information, please contact us first so that we can investigate your concern.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO). Further information is available at www.ico.org.uk.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or the way we process personal information. The latest version will be published on our website with the date it was last updated.